Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Q: How do I start a return?
A: To start a return, contact us at support@health-australia.com.au. If accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Q: What should I do if I receive a damaged or wrong item?
A: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can address the issue.

Q: Can I exchange an item?
A: Yes, you can exchange items if they are damaged, the wrong product, the wrong size, or defective. Contact us at support@health-australia.com.au to start the process. No restocking fee will be charged for exchanges.

Q: Who pays for the return shipping cost?
A: Customers are responsible for the return shipping cost for non-defective items. Shipping costs for wrong orders placed by customers are non-refundable.

Q: How long does it take to process a refund?
A: Once we receive your return, the refund will be processed within 5-7 business days. The processing time may vary depending on your bank or credit card company.

Q: What if I haven’t received my refund?
A: If you haven’t received your refund yet, please check with your bank or credit card company first. If the issue persists, contact us at support@health-australia.com.au.

Q: Do you offer free shipping?
A: Yes, we offer free shipping for all orders within Australia.

Q: How long does shipping take?
A: Shipping usually takes 2–8 business days (Monday to Sunday). Orders are processed within 1-2 business days.

Q: Can I change my delivery address after placing an order?
A: You can change your delivery address within 24 hours of placing your order. Once the package is in transit, we cannot change the address.

Q: Can I cancel my order?
A: Yes, you can cancel your order anytime before it has been dispatched. If the order has been dispatched, please refer to our Refund Policy.

Q: What should I do if my parcel is damaged in transit?
A: If the parcel is damaged in transit, please reject the parcel from the courier. If it was delivered without your presence, contact us immediately for further steps.

Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Visa, Union Pay, JCB, and eftpos.

Q: Is my payment information secure?
A: Yes, all payment transactions are encrypted and securely processed to ensure the safety of your sensitive data.

Q: What should I do if I don't receive an order confirmation?
A: Check your email's SPAM/JUNK folder. If you still haven't received the confirmation, contact us at support@health-australia.com.au.

Q: How can I contact you for further assistance?
A: You can reach us by phone at +61 415 557 771 or email us at support@health-australia.com.au for any additional questions.